Refund & Cancellation Policy

Cancelling a plan

You can cancel from Dashboard → Billing at any time. Your plan stays active until the end of the period you paid for, then your public menu is paused. You can undo the cancellation before the period ends.

Refunds

• Try first: every restaurant can use DishLens free during the trial before paying, so plan fees are generally not refundable once a paid period has started.
• Charged in error or twice: we refund the duplicate or incorrect charge in full.
• Service not delivered: if a serious problem on our side stops your menu from working and we cannot fix it, we refund the unused part of the period.
• Setup fees (3D scanning, QR stands) are refundable only before the onboarding work starts.

How to request a refund

Email [email protected] within 14 days of the charge with your restaurant name and invoice number. Approved refunds go back to the original payment method through Safepay, usually within 7–14 business days depending on your bank.