Terms of Service

These terms apply to restaurants and their staff who use DishLens ("the service"). By creating an account you agree to them. If you use DishLens on behalf of a business, you confirm you can bind that business.

1. Accounts

• Keep your login details secure; you are responsible for activity under your account.
• Provide accurate information, including a working email address for invoices and notices.
• One free trial per restaurant owner.

2. Free trial

New restaurants get a free trial with Starter features and a limited number of AR dishes. No card is needed. When the trial ends without a paid plan, your public menu is paused and your data is kept so you can continue by choosing a plan.

3. Plans, payment and renewal

• Plans are prepaid for the chosen period (monthly or yearly) and paid through Safepay in PKR.
• Prices are shown on the pricing page. One-time setup fees cover onboarding work such as 3D scanning and QR stands.
• Plans do not renew automatically; renew from the billing page before your period ends.
• Upgrades take effect immediately and are prorated for the rest of the current period.

4. Cancellation and refunds

You can cancel any time from the billing page and keep access until the end of the paid period. Refunds are covered by our Refund & Cancellation Policy.

5. Your content

You own your menus, photos, prices and 3D models. You give us permission to host, process and display them to provide the service. You confirm you have the right to upload them and that dish information (prices, allergens, ingredients) is accurate.

6. Acceptable use

• No unlawful, misleading or infringing content.
• No attempts to break, overload, scrape or bypass the security of the service.
• We may suspend accounts that put the platform or other customers at risk.

7. Service availability

We work to keep DishLens available and secure but do not guarantee uninterrupted service. AR features depend on the diner's device and browser.

8. Liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost profits.

9. Changes, law and contact

We may update these terms and will notify account owners of material changes. These terms are governed by the laws of Pakistan. Contact: [email protected].